Shipping Policy

A legal disclaimer

Decoryal ("the Company") strives to process and ship all orders accurately and promptly. However, shipping times are estimates and not guaranteed. The Company shall not be held liable for any delays, damages, losses, or additional costs incurred during the shipping process caused by third-party carriers, customs clearance, natural events, or unforeseen circumstances beyond our control.

All shipping fees, taxes, customs duties, and related charges are the responsibility of the customer unless otherwise specified. Decoryal reserves the right to modify shipping options, carriers, costs, or policies at any time without prior notice.

By placing an order with Decoryal, the customer acknowledges and agrees to the terms outlined in this Shipping Policy and accepts that the Company’s liability is limited to the extent permitted by applicable laws.

For any questions regarding shipping, customers are encouraged to contact us at

info@decoroyal.com or +90 505 795 84 89.

Shipping Policy - the basics

At Decoryal, each product is handcrafted with care and made individually upon order. Due to the bespoke nature of our items, we kindly ask customers to carefully review their orders and product details before purchase. Because of this, we do not accept returns or cancellations based on change of mind or dissatisfaction.

We offer door-to-door delivery service with shipping costs included in the product price, ensuring a seamless shopping experience. Customers must provide accurate and complete shipping information. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

If a shipment is returned due to customer errors such as wrong address, refusal of delivery, or change of mind, additional shipping or restocking fees may apply.

In cases of defective or incorrect products caused by Decoryal, we cover the return shipping costs in accordance with consumer protection laws.

Decoryal strictly protects its legal rights against fraudulent activities including stolen credit cards, unauthorized purchases, and orders made by minors without parental consent. Such orders may be canceled or reclaimed, and related costs may be charged.

By placing an order with Decoryal, you agree to these terms and acknowledge our limited liability as permitted by law.

For questions, contact us at info@decoroyal.com or +90 505 795 84 89.

What to include in the Shipping Policy

Decoryal’s Shipping Policy explicitly defines the terms and conditions governing product shipment to protect both the company and its customers. The policy includes the following essential elements:

Shipping Costs and Delivery: All shipping fees are included in the product price. Decoryal provides reliable door-to-door delivery service within Türkiye.
Order Processing and Production Time: Each product is meticulously handcrafted upon order. Customers acknowledge that preparation and shipment require a designated period before dispatch.
Accuracy of Shipping Information: Customers are responsible for providing complete and accurate delivery addresses. Decoryal disclaims liability for delays, losses, or failed deliveries arising from incorrect or incomplete address details.
Returns and Exchanges: Due to the custom-made and handcrafted nature of products, Decoryal does not accept returns or cancellations based on change of mind, dissatisfaction, or incorrect ordering. Returns are only accepted for defective or incorrect items attributable to Decoryal, under applicable consumer protection laws.
Liability for Damages or Losses: Decoryal’s liability for any damage or loss during transit is limited and regulated by applicable laws. Customers must report any shipping issues promptly. Liability for Damages or Losses: Decoryal’s liability for any damage or loss during transit is limited and governed by applicable laws. Decoryal will, on your behalf, contact the shipping company to seek a resolution; however, this does not imply direct liability on Decoryal’s part. Customers are required to report any shipping issues promptly.
Fraud Prevention and Legal Rights: Decoryal rigorously protects its legal rights against fraudulent activities, including the use of stolen credit cards, unauthorized purchases, and orders made by minors without parental consent. Such transactions may be canceled and associated costs reclaimed.
Contact Information: Customers may contact Decoryal at info@decoroyal.com or +90 505 795 84 89 for all shipping inquiries and concerns.
Legal Disclaimers: This policy limits Decoryal’s liability to the fullest extent permitted by law and disclaims responsibility for delays or failures caused by circumstances beyond the company’s control.

By placing an order with Decoryal, customers confirm that they have read, understood, and agreed to these shipping terms, accepting Decoryal’s limited liability as set forth herein.